Enterprise-grade protection for your most important work. Built on trust, verified by independent audits.
At ClickUp, security is the foundation of everything we build. We understand that millions of teams worldwide trust ClickUp with sensitive project data, team communications, and business-critical workflows. That trust drives us to implement and maintain the highest security standards across every layer of our platform, from the physical infrastructure to the application code that runs on your devices.
ClickUp is designed to meet the demanding requirements of organizations of all sizes — from two-person startups to Fortune 500 enterprises with thousands of users. Our security infrastructure scales reliably while maintaining strict data protection controls at every level. We invest continuously in security research, third-party audits, and proactive threat detection to stay ahead of evolving risks.
All data transmitted between your devices (desktop app, mobile app, or web browser) and ClickUp servers is encrypted using Transport Layer Security (TLS) 1.2 or higher. This prevents any unauthorized interception or tampering during transmission. We enforce HTTPS across all services, APIs, webhooks, and web interfaces with no exceptions. Our TLS configuration follows current best practices, disabling weak cipher suites and supporting perfect forward secrecy (PFS) to protect past communications even if a key is compromised in the future.
All customer data stored on ClickUp servers is encrypted at rest using AES-256 encryption — the same standard trusted by governments, financial institutions, and military organizations worldwide. This applies to all database records, file attachments, cached data, and automated backups. Encryption keys are managed through AWS Key Management Service (KMS) with strict access controls, automatic key rotation, and comprehensive audit logging of all key usage events.
ClickUp operates on Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud platform. Our infrastructure leverages AWS security controls including physical security with biometric access, 24/7 surveillance, multi-factor authentication for data center entry, environmental controls (fire suppression, climate management, power redundancy), and network security with dedicated firewalls and intrusion detection at every boundary.
Our deployment architecture uses multiple AWS Availability Zones to ensure resilience against any single point of failure. All traffic between services is encrypted, and network segmentation limits blast radius in the unlikely event of a breach. We employ a defense-in-depth strategy with overlapping security controls: Web Application Firewalls (WAF), distributed denial-of-service (DDoS) protection through AWS Shield Advanced, intrusion detection and prevention systems (IDS/IPS), real-time log aggregation and automated anomaly detection, and network access controls that follow the principle of least privilege.
All production servers are hardened according to CIS (Center for Internet Security) benchmarks. We maintain a minimal attack surface by disabling unnecessary services and ports, enforce automated patching with a maximum 72-hour window for critical vulnerabilities, and require multi-factor authentication plus role-based access controls for any administrative access. All server configurations are managed through infrastructure-as-code to prevent configuration drift and ensure consistent security baselines across environments.
ClickUp supports multiple authentication methods to ensure secure access to your workspace. Password-based authentication enforces configurable complexity requirements including minimum length, character variety, and protection against known compromised passwords via integration with breach databases. Two-factor authentication (2FA) is available using time-based one-time passwords (TOTP) via authenticator apps such as Google Authenticator, Authy, and 1Password. Enterprise customers can configure Single Sign-On (SSO) via SAML 2.0 with support for Okta, Azure Active Directory, OneLogin, JumpCloud, and other major identity providers. Google OAuth provides a convenient and secure alternative login method.
ClickUp provides granular, hierarchical permission controls. Workspace administrators can define exactly what each team member can view, create, edit, and delete. Permissions cascade through a clear hierarchy: Workspace level, Space level, Folder level, List level, and individual Task level. This ensures sensitive information — whether financial data, HR records, or client deliverables — is accessible only to the people who need it. Custom roles allow organizations to define permission templates that match their specific security policies and organizational structure.
Our dedicated security engineering team conducts continuous vulnerability assessments using both automated scanning tools and expert manual review. We perform regular third-party penetration testing through independent security firms, run static application security testing (SAST) and dynamic application security testing (DAST) as part of our CI/CD pipeline, and participate in a responsible disclosure program that incentivizes security researchers to report potential vulnerabilities. All identified vulnerabilities are triaged, prioritized based on severity and exploitability, and remediated within strict SLA timelines: critical vulnerabilities within 24 hours, high within 72 hours, and medium within 30 days.
ClickUp has achieved SOC 2 Type II certification, independently audited by a qualified third-party firm. This certification verifies that our security controls are not only properly designed but also operating effectively over an extended period. The audit covers all five Trust Services Criteria: Security (protection against unauthorized access), Availability (system uptime and accessibility), Processing Integrity (complete and accurate data processing), Confidentiality (protection of restricted information), and Privacy (personal information handling). Our SOC 2 report is available to enterprise customers and prospects under NDA upon request.
ClickUp maintains ISO 27001 certification, demonstrating our commitment to systematic information security management. This internationally recognized standard requires a comprehensive Information Security Management System (ISMS) that covers risk assessment and treatment, security policies and procedures, access control management, cryptographic controls, physical and environmental security, operations security and monitoring, communications security, system acquisition and development, supplier relationship management, incident management, business continuity, and regulatory compliance. Our ISMS is subject to regular internal audits and annual external surveillance audits to maintain certification.
ClickUp is fully compliant with the European Union's General Data Protection Regulation (GDPR). Our compliance program includes Data Processing Agreements (DPAs) for all customers, implementation of data subject rights (access, rectification, erasure, portability, restriction, and objection), Data Protection Impact Assessments (DPIAs) for high-risk processing activities, appointment of a Data Protection Officer (DPO), lawful basis documentation for all processing activities, and the option for EU customers to have their data stored exclusively in EU-based data centers. We maintain records of processing activities as required by Article 30 and have procedures for notifying supervisory authorities and affected individuals in the event of a personal data breach within the required 72-hour window.
For healthcare organizations, covered entities, and their business associates, ClickUp offers HIPAA-compliant configurations on our Business and Enterprise plans. We execute Business Associate Agreements (BAAs) and implement the full set of required safeguards: administrative safeguards including workforce security policies, security awareness training, and incident response procedures; physical safeguards for facility access and workstation security; and technical safeguards including access controls, audit controls, integrity controls, and transmission security. ClickUp maintains all required HIPAA documentation and conducts regular risk assessments of our electronic protected health information (ePHI) handling processes.
ClickUp maintains comprehensive backup and disaster recovery capabilities to protect against data loss and ensure business continuity. Automated backups run continuously with point-in-time recovery available for the preceding 35 days. All backups are encrypted using the same AES-256 standard as production data and are stored in geographically separate AWS regions from our primary infrastructure. Our disaster recovery plan is documented, regularly tested through tabletop exercises and live failover drills, and designed to achieve a Recovery Time Objective (RTO) of less than 4 hours and a Recovery Point Objective (RPO) of less than 1 hour for critical systems.
ClickUp maintains a documented, tested incident response plan aligned with NIST SP 800-61 guidelines. Our Security Operations Center (SOC) provides 24/7/365 monitoring with automated alerting for anomalous activity. The incident response process covers six phases: preparation (team readiness and tooling), identification (detection and analysis), containment (limiting incident scope), eradication (removing the threat), recovery (restoring normal operations), and lessons learned (post-incident review and improvement). We commit to notifying affected customers within 72 hours of confirming a data breach, in accordance with GDPR, HIPAA, and other applicable regulations.
All ClickUp data resides in AWS data centers that maintain the highest tier of physical security. These facilities feature multiple layers of physical access controls including perimeter fencing, professional security staff, CCTV surveillance, biometric readers, mantraps, and escort requirements for visitors. Environmental controls include redundant power systems (UPS and generators), advanced fire detection and suppression, temperature and humidity monitoring, and water leak detection. All physical security controls are covered under AWS's own SOC 2, ISO 27001, and other certifications.
All ClickUp employees undergo background checks prior to employment and sign confidentiality agreements. Security awareness training is mandatory during onboarding and recurs annually, with specialized training for engineering and operations teams. Access to customer data is strictly limited on a need-to-know basis with just-in-time provisioning, and all access is logged and regularly reviewed. When employees leave the organization, access is revoked immediately through automated deprovisioning procedures.
ClickUp guarantees 99.9% uptime for all paid plans, backed by a Service Level Agreement (SLA) with financial remedies for any shortfall. Our infrastructure spans multiple AWS Availability Zones with automated failover to ensure continuous availability. Real-time system status, planned maintenance windows, and historical uptime data are publicly accessible on our status page for complete transparency.
If you have questions about ClickUp's security practices, wish to request our SOC 2 report, need to execute a Business Associate Agreement, or want to report a potential security vulnerability, please reach out to our security team. We take all security concerns seriously and respond promptly to every inquiry.